How do I purchase tickets for shows at FGT?
In Person
Fergus Grand Theatre Box Office is located at:
244 St Andrew St W
Fergus, ON
By Phone
Call 519.787 1981
You may pay by VISA, MasterCard. Tickets will be held for pick up at the Box Office
Online 24/7
You can Buy Tickets Online any time! You may pay by VISA or MasterCard. Tickets will be held for pick up at the Box Ofice.
How do I get to Fergus Grand Theatre?
Please click here for our location and maps.
Is parking available at Fergus Grand Theatre?
Street parking on St Andrew Street is free. There is also additional free parking behind the library
Is FGT Wheelchair accessible?
We do have wheelchair seating for patrons who either use a chair or a walking device. Please inform the Ticket Centre when you purchase your tickets and accessible seating will be made available to you. Patrons using wheelchairs or walking devices should enter the building using the ramp located on the east side of the building.
How should I dress to attend a performance at FGT?
There is no formal dress code enforced in our theatre. At any given performance you are just as likely to see jeans as you are a shirt and tie. Your best bet is to dress in a manner which ensures your comfort and is appropriate for the event itself.
Babes in Arms/Children
Everyone, regardless of age, must have a ticket. This is the case even if the child sits in your lap and not in his assigned seat.
We welcome children, but very young children can be disruptive to a performance. Children should be able to sit quietly in their own seats throughout a performance. Children unable to do so, along with the adult accompanying them, may be asked by an usher to leave the auditorium. Please use discretion in choosing to bring a very young child.
Do you have an ATM on site?
There is no ATM at the theatre. TD Canada Trust, Royal Bank and Scotia Bank are all within a five minute walking distance.
What if I arrive late for my show?
Latecomers will be seated during a suitable break in the performance to avoid disturbing the performers and other audience members. Likewise if you need to leave during the performance you will be re-admitted during a suitable break.
Can I take pictures or video at the show?
The use of flash photography or any recording device during a show is strictly prohibited.
Ticket Refunds
Refunds are only given in the event of a cancelled show,
What do I do if I have misplaced my tickets?
Contact the Box Office and duplicates can be issued for pick up the day of the show provided the Box Office has a record of the original order in the system.
What if I forget something at the theatre after a show?
FGT does have a lost and found located at the Box Office. In the event you have lost an item please contact the Box Office as soon as possible to report the loss.
What happens if a show is cancelled?
In the unlikely event a show or concert is cancelled, refunds will be given to all ticket buyers. Ticket buyers are required to return their tickets, either in person, or by mail, to point of purchase in order to receive the refund. Any service charges will also be refunded.
Are discounts available on the tickets I purchase?
Discounts are not necessarily offered to all categories for all shows; however when a discount is offered the following applies:
Seniors discount applies to anyone 60 years of age and older
Student discounts apply to any full time student with a valid student card
Children’s ticket prices refer to anyone 12 years of age or younger.
We support the eyeGO program where possible. High School Students can purchase tickets to most shows for only $5. High School ID must be presented for each eyeGO ticket at the time of purchase. Students must also have their High School IDs while attending the performance.
Does Fergus Grand Theatre sell Gift Certificates?
Gift Certificates are available in any denomination and make a perfect gift for any occasion. Gift Certificates are like cash and cannot be replaced if lost or stolen. FGTgift certificates have no expiry date.
Can you smoke in Fergus Grand Theatre?
FGT is a smoke-free facility.
Other information
Please use discretion when wearing perfume, cologne, after-shave or scent of any kind. Many people are allergic or sensitive.
Please be sure you turn off your cell-phones, pagers, or other electronic devices prior to the start of the performance. If you must have an electronic device with you during a show please turn it to vibrate so you do not disturb other patrons.
